CAIRS Virtual Roundtable
12
.
13
–
12
.
14
Sign Up Today
Text goes here
X

KATIE BOFSHEVER

Design Partner, GV

As VP of Digital Media at GV, Katie Bofshever crafts innovative and creative solutions for the digital space, specializing in minority consumers.

2:00pm

Understand

Lightning Talks on Business Goals

Learn to understand and tackle problems from many different points of view. Discussions should highlight business goals, success metrics, technical capabilities and potential challenges, and relevant user research.

KATIE BOFSHEVER

Design Partner, GV

As VP of Digital Media at GV, Katie Bofshever crafts innovative and creative solutions for the digital space, specializing in minority consumers.

KATIE BOFSHEVER

Design Partner, GV

As VP of Digital Media at GV, Katie Bofshever crafts innovative and creative solutions for the digital space, specializing in minority consumers.

KATIE BOFSHEVER

Design Partner, GV

As VP of Digital Media at GV, Katie Bofshever crafts innovative and creative solutions for the digital space, specializing in minority consumers.

Clear your calendar - It's going down! Splash Blocks kicks off on April 21st, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

PAUL PANGARO

PAUL PANGARO

KATIE BOFSHEVER

Design Partner, GV

As VP of Digital Media at GV, Katie Bofshever crafts innovative and creative solutions for the digital space, specializing in minority consumers.

CAIRS Virtual Roundtable

VIRTUAL ROUNDTABLE

CMU AI Retail + Service Design Initiative (CAIRS) is a forum for industry leaders to share their challenges with academic experts at the forefront of new technology.


The first activities of CAIRS will be a series of focused, online conversations where CMU faculty will facilitate conversation on the immediate "pain points" of the retail and service industries due to COVID-19 — topics such as AI/Data, Forecasting, Omnichannel, Operations, and Customer & Employee Safety. These conversations are critical to shaping the workshop we are planning to hold on campus in the future.

June 30, 2020  |  1:00PM – 2:45PM EDT

RSVP HERE
Text goes here
X

CAIRS' Mission is to create more humane, efficient, and positive retail and service experiences.

Video Block #5

This roundtable was moderated by Dokyun (DK) Lee, Assistant Professor of Business Analytics, Tepper School of Business and Paul Pangaro, Professor of Practice, Human-Computer Interaction Institute, School of Computer Science.


Panelists Included:


Nicholas Ahrens, Vice President, Innovation, Retail Industry Leaders Association


Chris Stephens, VP of Data Technology, American Eagle Outfitters


Sridhar Tayur, Ford Distinguished Research Chair, University Professor of Operations Management in the Tepper School of Business, Carnegie Mellon University


Carrie Tharp, VP of Retail and Consumer, Google Cloud


John Zimmerman, Tang Family Professor of Artificial Intelligence and Human-Computer Interaction, School of Computer Science, Carnegie Mellon University

RSVP
Text goes here
X

The CAIRS Initiative

Retail and service industries are facing pressing and unprecedented challenges. In response, Carnegie Mellon is launching the AI Retail + Service Design Initiative (CAIRS) to collaborate with industry experts and generate new perspectives and solutions.


The forum will define novel approaches and apply collective knowledge, technology, talent, and resources to tackle industry’s problems. Together we will connect the best insights of service design, organizational change, robotics and automation, data analytics, and responsible artificial intelligence to core retail and service industry needs.

Panelists

NICHOLAS AHRENS

Vice President, Innovation, Retail Industry Leaders Association

Nicholas Ahrens, Vice President, Innovation, is RILA's lead advocate on technology policy including, privacy, competition, cybersecurity, and innovation. In addition, Ahrens co-founded and leads RILA's Retail Innovation Center and oversees RILA's privacy and innovation executive communities.


Prior to joining RILA, Ahrens served at the U.S. Department of Commerce as the Counsel to the General Counsel. He provided strategic legal and policy advice on a variety of issues including data privacy and cybersecurity and managed a legal office with more than 325 lawyers across all Bureaus of the Department of Commerce.


Ahrens holds a B.A. in Government and Politics from the University of Maryland and a J.D. from Wake Forest University School of Law. He is a Future of Privacy Forum Advisory Board Member and a member of the Rose Council, Wake Forest University School of Law's young alumni board. He lives with his wife, 2 daughters, and dog in Alexandria, VA.

Panelists

CHRISTOPHER STEPHENS

Vice President, Data Technology, American Eagle Outfitters

Chris Stephens is Vice President of Data Technology at American Eagle Outfitters here in Pittsburgh. His teams are responsible for Data Engineering, Insights, Analytics, Data Science and Governance across the organization. As a part of that, Chris is responsible for AI/ML strategy and execution. Teams at AEO are working on applications of AI/ML in areas across the business value chain. We built a Voice of the Customer platform leveraging AL/ML to incorporate customer feedback on quality into the Production & Sourcing of products. We have a series of AL/ML-based product and promotion recommenders in place across the customer experience. The Data team is working on AL/ML-based forecasting to inform a forward view of the business for Planning and Supply Chain. Chris has been with AEO for two-and-a-half years helping to lead the retailer through a data and digital transformation. Prior to AEO, Chris helped lead a global Data Science team at Pivotal bringing similar transformations to organizations across the world; both big and small. Chris, his wife and 5 teenagers all live in Pittsburgh and take full advantage of the employee discounts!

SRIDHAR R. TAYUR

Ford Distinguished Research Chair; University Professor of Operations Management

Tepper School of Business, Carnegie Mellon University 

Sridhar Tayur is the Ford Distinguished Research Chair and University Professor of Operations Management at Carnegie Mellon University’s Tepper School of Business. He is an INFORMS Fellow, a Distinguished Fellow of MSOM Society and has been elected to the National Academy of Engineering (NAE). He has been a visiting professor at Cornell, MIT and Stanford. His research and teaching interests include Online to Offline (O2O) Platforms, On-line Rental Models and Omni-Channel operations, in addition to warehousing, logistics and supply chain management in several industries.


He received his Ph.D. in Operations Research and Industrial Engineering from Cornell University and his undergraduate degree in Mechanical Engineering from the Indian Institute of Technology (IIT) at Madras (where he is a Distinguished Alumnus Award winner).

CARRIE THARP

Vice President of Retail & Consumer, Google Cloud                     

Carrie Tharp is the VP of Retail & Consumer at Google Cloud. Carrie is responsible for creating and executing Google Cloud’s global product, partner, and go-to-market strategy in the Retail industry - helping Retail & Consumer businesses unlock the power of the Cloud, ML/AI to drive value for their businesses and improved customer experiences. Previous to Google, Carrie has a broad range of experience in the retail sector through a range of CXO roles across different segments. Most recently, Carrie was at The Neiman Marcus Group where she served as Chief Digital & Marketing Officer and was responsible for all aspects of its e-commerce business across Neiman Marcus, Bergdorf Goodman, Last Call and Horchow brands. She developed the company's customer experience focused, "digital first" strategy and the supporting technology roadmap to evolve Neiman's approach to the changing retail landscape driving 6+ quarters of positive comps. Prior to joining The Neiman Marcus Group, Carrie served as Senior Vice President of e-commerce and Chief Marketing Officer at Fossil Group, Inc., responsible for global e-commerce and online operations of all owned and licensed brands in the Fossil portfolio. Prior to Fossil, Carrie held various technology, operator and strategy roles at Travelocity, Bain & Company, Dean Foods, and TXU.


Carrie holds a bachelor’s degree in Management Information Systems from Texas A&M University and an MBA from the Kellogg School of Management at Northwestern. She currently resides in Menlo Park, CA with her husband, Mark, and their three girls. In her spare time, she enjoys traveling, scuba diving, tennis, skiing, and the arts.

JOHN ZIMMERMAN

Tang Family Professor of Artificial Intelligence and Human-Computer Interaction

School of Computer Science, Carnegie Mellon University

John Zimmerman is the Tang Family Professor of AI and HCI at Carnegie Mellon’s Human-Computer Interaction Institute. He’s an interaction and service designer with twenty years of experience working on new AI products and services. John’s research operationalizes consumer behavior and service theories, exploring new ways for technical systems to generate value for users, customers, and enterprises. His recent work within retail contexts explores the behavior of computer agents and robots used by customers and workers; new types of personalization that make front-line service workers better at providing personal service; and new methods for understanding future service experiences where there are no social mores to guide the design of behavior for intelligent systems.


John holds a BS in History form Carnegie Mellon University and a Master's of Design (M. Des) from Carnegie Mellon University.

Agenda

9:00am

Understand

Lightning Talks on Business Goals

Attend small group workshops about mobile ads, mobile responsive site and mobile app development. Learn about the rapid rise of mobile browsing (and what that means to us) in our interactive globe installation. And hear from Faizaam Ghauri , Founder of The Minimal NYC, about how to get caught up -- and then get ahead.

10:25am

Define

Jessica Annas Defines the User Journey

We’re capturing more data than ever before. And we’re doing it more precisely. But we’re still not using data to its full potential. Used well, numbers can teach us about each other, inspire our creativity and help us take risks and innovate in our work.

12:00pm

Diverge

Ashton Ajayi Discusses Diverge Methods

Ashton Ajayi of Pixel Palace will explain how marketers can use our insights and knowledge about the customer to influence and improve the bigger business strategy.

1:15pm

Decide

Chris Logan Reviews Decide Methods

Everyone’s focusing on it, but it’s not a focused word. What does it mean exactly? Why does it matter? And how do we do it right? Attend small group workshops about mobile ads, mobile responsive site and mobile app development. 

CAIRS Virtual Roundtable

Join us for a startup launch party for The Minimal NYC, with good music, unlimited drinks, BBQ buffet, lots of free stuff, and strangers that might become the new you.

Sign Up Today
Text goes here
X

Initiative Leadership

DOKYUN LEE

ASSISTANT PROFESSOR OF BUSINESS ANALYTICS

TEPPER SCHOOL OF BUSINESS

 

 

Dokyun "DK" Lee is an assistant professor of Business Analytics at CMU’s Tepper School of Business. Dokyun studies the {application, development, impact} of AI in e-commerce and the digital economy. Two of his current streams of research are (1) developing and applying interpretable machine learning & natural language processing algorithms in different business settings, and (2) the economics of unstructured data. Example application domains include content engineering, technological innovation, social media advertising, recommender systems, and persuasion.

 

His research has won many best paper awards as well as research grants from organizations such as Adobe, Bosch Institute, Marketing Science Institute, McKinsey & Co, Nvidia, Net Institute, and NSF I-Corp.

 

Dokyun holds a Bachelor’s Degree in Computer Science from Columbia University (Machine Learning, Artificial Intelligence Focus), a Master’s Degree in Statistics from Yale University, and a Ph.D. from the Operation, Information and Decisions Department of the Wharton School.

PAUL PANGARO

PROFESSOR OF PRACTICE

HUMAN-COMPUTER INTERACTION INSTITUTE

SCHOOL OF COMPUTER SCIENCE


Paul Pangaro is Professor of the Practice in the Human-Computer Interaction Institute, part of CMU’s School of Computer Science, where he teaches core studio courses and an elective in conversational interfaces. Paul’s career spans roles as entrepreneur, researcher, consultant, and teacher. He has founded and led start-ups, served as chief technology officer and managed product teams, and consulted as future-caster for organizations such as Du Pont, Nokia, Samsung, Instituto Itaú Cultural (Brasil), and Ogilvy & Mather. He has published on design methodologies, conversational systems with text- or voice-based interfaces, and mechanisms for organizational change, lecturing on these topics in Brasil, Europe, and North America. In collaboration with TJ McLeish in February 2020, a full-sized working replica of Gordon Pask’s “Colloquy of Mobiles” was shown in an exhibition at Centre Pompidou and will become part of the permanent collection of the ZKM Museum in Germany.


Paul holds a B.S. in humanities / computer science (MIT), and a Ph.D. in cybernetics (Brunel University, UK). His personal web site and blog can be found at pangaro.com.

[confirmation_headline]
[confirmation_messaging]
Add to Calendar
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to Calendar
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to Calendar
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to Calendar
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to Calendar
Text goes here
X

Thank you for registering for the 


CMU AI Retail + Service Design Initiative (CAIRS)


Virtual Roundtable.

CONTACT THE ORGANIZER
Google   Outlook   iCal   Yahoo

RSVP

Add to my Calendar
  • Google  Outlook  iCal  Yahoo